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Privacy Policy

Privacy & Cookies Notice

Your privacy is important to us.  This Privacy Policy describes how Thycotic (“we” or “us”) collects and uses the personal data you provide to us through our interactions with you.  It also describes the choices available to you regarding our use of your personal data, as well as how you can access and update this information.

As described in more detail below, we only collect, use, and disclose information about you to provide you with requested services and products, to improve the services and products we offer, and, as necessary, to respond to lawful requests for information.  We also take reasonable measures to ensure that we are protecting your data.  All of our practices are in accordance with applicable law, including applicable laws in the United States, United Kingdom, and the European Union.

Information we collect:

  • If you purchase a product or service from us, we collect your name, billing and shipping address(es), telephone number, company name, email address, credit card information, and information about the products you purchase.
  • When you set up your account, we will also collect password information associated with your account.
  • If you request a download, or complete a web form, we may collect your name, address, telephone number, title, company name, company size, company industry, IP address, and/or email address. With this request, you acknowledge that you are at least 16 years of age.
  • If you contact our Support Team, we collect information about the contact method you use, such as your email address or phone number, as well as information pertinent to resolving your case (including screen shots, custom SQL and Power Shell scripts, logs, etc.).

Information we use or share:

  • The primary purpose for which we use the information we collect about you is to perform the service or provide the product which you have requested. For example, we use that information to process your order, respond to queries, review past purchases, provide you with Product or User Support, etc.
  • We also use information we collect to improve our ability to meet your needs through the services and products we offer. For example:
    • Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
    • Your address and IP address help us route you to the correct Thycotic staff when you have questions.
    • We may use your information to keep you up to date with Thycotic, such as through emails, or providing you with customized content, targeted offers, information, newsletters, and advertising or other promotional material about Thycotic or its partners on the Website, other websites, or via telephone or email.
  • We also may use some information for internal training purposes. For example, we may use the information you provide as part of a Support request to help our Support staff learn about new issues and how to handle them.
  • We will treat your personal data as confidential, and will not share your personal data with any third parties except under the following circumstances:
    • To our trusted third party service providers, partners, or distributors to enable the service provider, partner, or distributor to perform a business, professional, or technical support function for Thycotic;
    • In association with law enforcement, fraud prevention, a subpoena, or other legal or government investigatory action;
    • As required by law, rule, or regulation;
    • If Thycotic reasonably believes it is required to protect Thycotic, its customers, or the public; or
    • If Thycotic sells all or part of its business.

Controlling our use of your personal data:

  • You have the right to contact us about changing, deleting, or updating any of the personal data you have provided to us. To do so, please contact us at privacy@thycotic.com.
  • If you wish to unsubscribe from any of our mailing lists, or if you wish to stop receiving updates, targeted offers, or other customized content, there is a link at the bottom of every marketing email we send out that will allow you to reach a webpage where you can update your email preferences or fully unsubscribe.

Security of your personal data:

The security of your personal data is important to us. We follow commercially reasonable standards to protect the data you submit to us. However, no method of transmission over the Internet or method of data storage is one hundred percent secure and we cannot guarantee absolute security.

Use of Cookies

We may also collect information about where you are on the Internet (for example, the URL you came from and the way in which you navigate the site) and other information using “cookies.”  A cookie is a small file that’s stored on your computer by a website to remember certain information. Cookies can be used for many purposes, and some are essential to the way our website works.

We use cookies for the following reasons:

  • To track visitor behavior on the site, such as the pages you visited and where you left our site. This helps us to improve the site and your browsing experience.
  • To track affiliate marketing referrals. This shows us which of our online marketing channels are effective and allows us to reward external sites for directing you to us. These cookies may be used to deliver adverts more relevant to you and your interests or to limit the number of times you see an advertisement.
  • For targeting and advertising to deliver advertisements more relevant to your interests and limit the number of times you see an advertisement. These cookies are placed by advertising networks with our permission. These cookies enable us to share personal information such as your name, address, telephone, IP address, or email for targeting purposes.

If you do not want us to use cookies, please adjust your browser settings to reject cookies.  By visiting thycotic.com with your browser settings adjusted to accept cookies, this tells us that you want to use our website and that you consent to our use of cookies for the reasons outlined above.