Thycotic Support & Services
We’ve always got your back
Our award-winning Thycotic Support, Services and E-Learning Teams stand ready to assist you with answers to your questions and expertise to resolve any issues or problems you may encounter.
Technical
Support
Offering Standard (8 am-8 pm) and Premier (24/7) Technical Support, Thycotic customers get assistance via phone, online and documentation. Leveraging our worldwide team knowledge and experience, we deliver best in class customer support based on engaging with more than 12,500 customers worldwide.
Professional
Services
Thycotic Professional Services help you quickly gain self-sufficient proficiency by sharing our experience and insights with hands-on assistance. You gain immediate value from Thycotic’s Privileged Access Management solutions to improve cyber security, enhance productivity, and demonstrate compliance, all suited to your specific IT environment.
Training &
Certification
Thycotic’s online E-Learning Center provides IT, Sys Admins, and security professionals with comprehensive online training that teaches you everything from PAM basics to advanced reporting, auditing and monitoring, along with cyber security technology integrations. More basic end-user training videos can be found in Thycotic’s Support Portal (search for videos).
Thycotic support staff has been one of the best that I’ve worked with as far as responsiveness, friendliness and knowledge.
Director, Information Security Operations – Healthcare – Gartner Peer Insight Reviews
Very good support—knowledgeable and persistent to fix any issues that have arisen. Strong support for more difficult security and compliance requirements.”
Associate Vice President of IT, Financial Services – Gartner Peer Insight Reviews
Rick in Thycotic Professional Services did an outstanding job. Excellent customer service and outstanding technical skills
Large Energy Company
Thycotic support staff and customer success team give you the confidence that they have your back.”
Sr. Sys Admin, Government – Gartner Peer Insight Reviews
Thycotic E-Learning offers one of the best vendor sales courses we’ve done!” ”
EMEA Reseller
I cannot tell you enough how thankful we are for Andrew’s expertise and professionalism. Our team valued the time with him, and we can’t express enough how easy he was to work with. I just the items that were accomplished last week, and a LOT of progress has been made.
Global Semiconductor Company
12,500+ customers worldwide with 20% enterprises in the Fortune 500
Rated #1 in customer satisfaction, achieving a 99% customer satisfaction rating year-over-year
