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Thycotic Support & Services

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We’ve always got your back

Our award-winning Thycotic Support, Services and E-Learning Teams stand ready to assist you with answers to your questions and expertise to resolve any issues or problems you may encounter.

Technical
Support

Offering Standard (8 am-8 pm) and Premier (24/7) Technical Support, Thycotic provides our customer’s assistance via phone, email, online documentation and knowledge base. Leveraging our worldwide team knowledge and experience, we deliver best in class customer support based on engaging with more than 10,000 customers worldwide.

Professional
Services

Thycotic’s Professional Services team helps you quickly gain self-sufficient proficiency by sharing our experience and insights with hands-on assistance. You gain immediate value from Thycotic Privileged Access Management and/or Privilege Management solutions to improve cybersecurity, enhance productivity, and demonstrate compliance, all suited to your specific IT environment.

Training &
Certification

Thycotic’s online E-Learning Center provides IT, Sys Admins, and security professionals with comprehensive online training that teaches you everything from PAM basics to advanced reporting, auditing and monitoring, along with cybersecurity technology integrations. More basic end-user training videos can be found in Thycotic’s Support Portal (search for videos).

Thycotic support staff has been one of the best that I’ve worked with as far as responsiveness, friendliness and knowledge.

Director, Information Security Operations – Healthcare – Gartner Peer Insight Reviews

Very good support—knowledgeable and persistent to fix any issues that have arisen. Strong support for more difficult security and compliance requirements.”

Associate Vice President of IT, Financial Services – Gartner Peer Insight Reviews

Rick in Thycotic Professional Services did an outstanding job. Excellent customer service and outstanding technical skills

Large Energy Company

Thycotic support staff and customer success team give you the confidence that they have your back.”

Sr. Sys Admin, Government – Gartner Peer Insight Reviews

Thycotic E-Learning offers one of the best vendor sales courses we’ve done!” ”

EMEA Reseller

I cannot tell you enough how thankful we are for Andrew’s expertise and professionalism. Our team valued the time with him, and we can’t express enough how easy he was to work with. I just reviewed the items that were accomplished last week, and a LOT of progress has been made.

Global Semiconductor Company

Icon Thycotic Facts - over 3500 customers using Thycotic's privileged account management solutions

10,000+ customers worldwide with a 20% enterprises in the Fortune 500

Icon Facts - We are rated No.1 in customer satisfaction

Rated #1 in customer satisfaction, achieving a 99% customer satisfaction rating year-over-year

Icon Thycotic Facts - One of the highest adoption rates for any PAM solution

More than 180,000 IT admins use our software every day, ensuring one of the highest adoption rates for any PAM solution in the industry.