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Thycotic PAM, IT and
Cyber Security Webinars

Ongoing education, on-demand


Service Account 101: How to Start Managing Your Service Accounts

Watch the Webinar


Our customers are constantly telling us service accounts present many security and logistical challenges. They are usually created ad-hoc, and you’ve got to manage hundreds or even thousands of services running across your network, accessing equal numbers of resources.

Services are programs that run in the background and spring into action when called on by a user, an application, or other services.  As such, these accounts typically don’t have people assigned to them, meaning there is little or no accountability.  If the person who created the service account leaves, they might take the credentials with them, posing a huge security issue.  How do you ensure proper management of these non-human accounts?  Service Account Governance—provisioning, reviewing, and decommissioning these services—needs to be a top priority.  Unfortunately, it’s virtually impossible to implement without proper tools.

Who Should Attend?

  • IT Directors
  • IT System Administrators
  • Database Administrators
  • Security Administrators

What will I learn?

How to take control of service account sprawl to assure your service accounts are identified and managed properly.

Get the answers to these important questions

  • What is the best way to create workflows for service accounts?
  • How can I delegate ownership?
  • How/where should I be provisioning service accounts?
  • What is the best way to enforce service account governance?
  • How can I automate the review and decommissioning of these accounts?


Barbara Hoffman

Barbara Hoffman

  • Decade of experience in IT software and security
  • Many more years working in product management, development and marketing across a number of different industries
  • Helps drive marketing strategy, messaging & positioning, sales enablement, and content creation for Thycotic’s Secret Server, Privilege Behavior Analytics and Account Lifecycle Manager
  • BS in International Business from George Washington University
  • MBA from the University of Southern California
  • Cybersecurity Certification from Georgetown University
Alex Kaluski

Alex Kaluski

  • Ten+ years of experience in the cyber security industry
  • Product management strategy has focused on security tools for the payments market
  • Currently developing world class PAM and account management solutions