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Thycotic’s Cyber Security Blog

Thycotic Recognized for Industry Leading Customer Service in 2021 SC Awards

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Written by Chris Smith

April 1st, 2021

We are pleased to announce that Thycotic has been selected as a finalist in the “Best Customer Service” category of the 2021 SC Awards. For the last 24 years, the prestigious SC Awards have recognized the people, organizations and products that are forging the cybersecurity industry’s future and advancing the cause of safe and secure commerce and communications.

At Thycotic, we have developed a strong customer-first model, one where customer satisfaction is always the top priority. While most modern customer service initiatives are facilitated through automated bots on the web and phone, Thycotic is one of few vendors that provide 24/7 international, live support, ensuring that customer queries are addressed with the highest level of care and efficiency.  In addition, we have developed a strong range of additional support channels and resources for customers as they navigate through each stage of their PAM journey. This includes access to detailed product implementation guides, tutorials and best practices, interactive user forums and E-learning platforms.

With a Net Promoter Score of 34 from customers—14% above industry average, along with a customer renewal rate of over 90%, we are dedicated to continually providing the highest level of support to our customers.

“At Thycotic, we are always developing new, proactive initiatives that serve to enhance the support provided to our customers. Over the last year, we have expanded our global customer service team, augmented our reporting and notification systems and continued to build out our range of customer service support channels,” said Anthony Daubenmerkl, Vice President of Technical Support and Customer Success at Thycotic.

For full coverage of the 2021 SC Awards finalist announcement, please visit: https://www.scmagazine.com/scawards/.

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