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Thycotic’s Cyber Security Publication

Thycotic Honored with 2019 Lenny Award from SAP Litmos for Best Service Training Program

Written by Kali Linette

May 22nd, 2019

WASHINGTON, D.C., May 22, 2019 — Thycotic, a provider of privileged access management (PAM) solutions to 10,000 organizations worldwide, was named a winner of the 2019 Lenny Awards by SAP Litmos under the Best Service Training Program category. The Best Service Training Program award is given to a company who has streamlined its service training and reduced customer support tickets.

The Lenny Awards celebrate exceptional businesses using training to create positive experiences for customers.  This awards program is driven by hundreds of submissions from SAP customers across many different use cases of the SAP Litmos Learning Management System.

“We’re grateful to be named a Lenny Award winner for our innovative use of SAP Litmos in our comprehensive and effective customer training program,” said Tamir Orbach, VP of Professional Services, Sales Engineering and Knowledge Mgmt. at Thycotic.  “Our team also works hard to make our services partner training a top priority and our dedication has paid off in terms of recognition, services partner satisfaction, and ROI.”

Thycotic’s professional services and training sales and delivery on them has increased by 1,500 percent over a 2-year period from 2016 to 2018, with an additional growth of 200 percent year-over-year expected in FY19. Thycotic’s Certified Services Partner program has also been instrumental in the company’s ability to deliver on this growth, and Thycotic’s key to training and certifying its partners has been its advanced use of SAP’s Litmos Training platform.\

One of the main challenges for Thycotic, prior to using Litmos, was getting partners trained at their own pace, and certified. This usually required at least two weeks of in-person training for partners. The 2-week period was problematic because partner resources onboarded at different times and over a long period of time. Thycotic had to —inefficiently — offer trainings multiple times per year. With Litmos, Thycotic’s services partners are now onboarded with Litmos E-Learning program courses and assessed with examinations built into Litmos at their own pace and at different times of the year.

The view the complete list of 2019 Lenny Awards winners, visit https://www.litmos.com/fr-FR/blog/articles/celebrating-excellence-the-2019-lenny-awards.

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