Reduce Help Desk Calls with Password Reset Server
Any help desk or system administrator will tell you that their company spends much more time resetting end-user passwords then they should. Constant calls to the help desk for this simple yet urgent problem eat a lot IT’s time that could be spent working on other projects and support issues.
To help alleviate this problem, Thycotic Software developed Password Reset Server. Password Reset Server is a self-service password reset tool for Active Directory end-users. It makes the password reset process very simple and straightforward, with a Windows login integration for in-network employees and a web portal for those off-site.
Some of the main features of Password Reset Server include:
Self-Service Password Resets
End-users are put in charge of changing their own passwords. With secure identification, I.T. no longer has to be directly involved.
IT teams can bulk-enroll all employees. That way, users can simply log into the site and answer questions based on Active Directory attributes when they need to change their passwords.
Add security to ensure the correct person is resetting their password with multi-factor authentication, including verification via phone, email and SMS.
By providing a secure method for end-users to reset their Active Directory passwords, Password Reset Server helps reduce support demands on help desk staff and allows them to focus on other tasks while giving end-users a quick and easy interface for changing their own passwords.
Learn more about Password Reset Server at our upcoming webinar on Thursday, November 14, at 11:30am EST. We hope you’ll join us!
Register here for the Password Reset Server webinar
Latest posts by Thycotic Team (see all)
- Predicting Potential Threat: Behavior Analytics & Threat Modeling - October 21, 2014
- (Video) Are You Following Password Best Practices? - September 23, 2014
- What is a smart grid and why should I care about it? - September 16, 2014