Thycotic will be closed Thursday and Friday, Nov. 26th andn 27th for the Thanksgiving holiday. More info »


Resources and Support for Secret Server

Search our KnowledgeBase

Technical Support is available Mon-Fri, 7 a.m. – 7 p.m. Eastern Time (U.S. East Coast) at +1 202-802-9399, Option 2.

Extended Hours and 24×7 Emergency Technical Support are available as a prepaid option. Please contact sales for more information.

For current information regarding updates, releases or outages please see our Status Blog.

Are you looking for Secret Server Online support?




  • User Guide
  • Discovery Guide
  • Disaster Recovery Guide
  • Web Services API Guide
  • Application Server API Guide
  • VPAT (Section 508)
  • Desktop and Mobile Applications
  • Distributed Engine Security Guide
  • Distributed Engine Guide

Best Practices*

  • Best Practices Guide
  • Consistent Secret Naming
  • Security Hardening Guide

Tutorial Movies*

  • Active Directory Integration
  • Disaster Recovery
  • Password Changing with SSH
  • Web Dashboard
  • Web Services API

Integration Guides*

  • Splunk Integration Guide
  • Qualys Integration Guide
  • HP ArcSight Integration Guide
  • Syslog Integration Guide
  • F5 BIG-IP Integration Guide
  • LabTech Integration Guide
  • HSM Integration Guide
  • Rapid7 Integration Guide


  • Desktop Client (Secret Server 8.8 and higher)
  • Migration Tool
  • Secret Server
  • Windows Form Filler


Start a Support Ticket

If you have been unable to resolve your support matter using the knowledge base and topics to the left, please complete this form to open a support ticket.

Need to attach a screenshot? Email

*Requires active support. If you are an existing customer, please log in, or renew your support licenses through your My Account portal.

If you are interested in a Secret Server trial, you can request one here.