Billing and Client Relations Specialist

Client Service Expert

The client services team strives to bring the best possible service to our growing customer base. As Thycotic’s Billing & Client Relations Specialist, you will act as an information resource to existing customers, solve problems, interact with multiple departments and most importantly, provide best-in-class customer experience.

Main Tasks and Responsibilities

  • Monitor, screen and respond to incoming customer e-mails, phone calls, and tickets for order processing, support renewals, upgrades, and purchases for new and existing customers.
  • Process high volume of incoming orders (PO’s, credit card, checks, PayPal, and wire transfers) in compliance with financial policies and procedures.
  • Prepare and send out bills, invoices and bank deposits.
  • Verify discrepancies by and resolve clients’ billing issues.
  • Facilitate swift payment of invoices due to the Company by sending bill reminders and making collection calls to outstanding accounts.
  • File and catalog documents and materials.
  • Resolve billing problems by clarifying the customer’s complaint; determining the cause of the problem; expediting correction or adjustment; follow up to ensure resolution.
  • Contribute to team effort by accomplishing related projects as needed.

Education and Experience

  • Proficient computer skills and in-depth knowledge of relevant software, such as MS Office Suite.
  • At least 2-3 years of experience in order processing and billing.
  • Bachelor’s degree a plus.

You would be a great fit if:

  • You possess a high degree of accuracy and attention to detail.
  • You have great data entry skills and a comfort with numbers.
  • You are an excellent time manager with the ability to prioritize and plan tasks.
  • You are an organized, critical thinker who can research the information you need to solve problems and make effective decisions.
  • You possess excellent customer service skills and are always ready to help the team and our customers.
  • You can research and provide information to customers using various tools that will need to be learned on the job.
  • You desire to work in a fast-paced environment while multi-tasking through priorities and learning new procedures.
  • You have excellent written communication skills and are good on the phone.

How to Apply?

Send all THREE in ONE email to jobs_clientservices@thycotic.com:

  1. Cover letter  saying why we should consider you. Don’t send a boring standard cover letter – take a look at our website thycotic.com and think about it.
  2. Your resume.
  3. Answers to the questions in this link: http://thycotic.com/company/careers/billing-client-relations-excercise/

Thycotic is an equal opportunity employer.

 

*** NO PHONE CALLS PLEASE ***

Required to Apply (must do all 3)

  1. Fill out the answers to the Billing & Client Relations Specialist test.
  2. Look at our website (thycotic.com) and tell us why you want to work here.
  3. Send your resume to jobs_clientservices@thycotic.com.